How to Manage Pet Parent WhatsApp Messages in a Busy Vet Clinic
Learn how busy vet clinics can manage pet parent WhatsApp messages, reduce missed replies, and improve front desk communication with Koko.
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For veterinary clinics & hospitals in India
Loved by vets across India
4.9Top-rated veterinary software
Run and grow your veterinary practice with Koko
Koko helps veterinary clinics and hospitals run daily operations and grow repeat revenue from one connected system.
Loved by vets across India
4.9Top-rated veterinary software
Trusted by top veterinary clinics & hospitals in India
Built for Indian clinics
The whole clinic, working off one record
Front desk, consult room and pharmacy all work off the same record — no re-typing, no lost history.
Automatic WhatsApp reminders bring vaccines and deworming back on time, so revenue doesn't walk out the door.
Koko AI drafts your medical summaries while you focus on the pet in front of you.
The problem
Running a clinic shouldn't run on paper, Excel and WhatsApp chaos
Records in one notebook, billing in another tool, reminders typed by hand — every disconnected workflow leaks time and revenue.
Before · Disconnected tools
- ✕Patient history scattered across paper files and chats
- ✕Vaccination follow-ups depend on someone remembering
- ✕Billing in a generic tool that doesn't know medicine batches
- ✕Stock-outs discovered when the pet parent is at the counter
- ✕No idea which pet parents quietly stopped coming back
With Koko
- ✓Complete medical history on every pet, searchable in seconds
- ✓Automatic WhatsApp reminders for vaccines, deworming and follow-ups
- ✓GST-ready billing linked to inventory, batches and expiry
- ✓Low-stock alerts and reorder suggestions before you run out
- ✓Repeat-revenue view showing who's due, who's lapsed, who to call
One connected system
Everything your clinic runs on, finally talking to each other
Koko is a cloud-based veterinary practice management software for Indian clinics and hospitals — connecting appointments, medical records, prescriptions, billing, inventory, WhatsApp reminders, lab reports, pet-parent communication and product refills in one system, so clinics reduce chaos, recover missed revenue and deliver better care.
📅Appointments
Day view for the whole team, walk-ins included.
🩺Medical records
SOAP notes, vaccination charts, full pet history.
📄Prescriptions
Digital Rx that flow into billing and refills.
🧾GST billing
Invoices linked to inventory batches and expiry.
📦Inventory
Stock, purchase orders and low-stock alerts.
🔬Lab reports
Results attached to the pet's record.
💬WhatsApp reminders
Vaccines, deworming, follow-ups — sent on time, every time.
📱Pet-parent app
Records, bookings and reminders in the parent's pocket.
🔁Product refills
Food and medicine refills that come back to your clinic.
One login, one record, zero re-entry — the whole clinic in sync
Why one system
Run the day. Grow the year.
Run · daily operations
Less admin between you and the pets
The front desk, the consult room and the pharmacy work off the same record.
- 2-minute check-ins — history, vitals and visit notes in one screen
- Billing without re-typing — Rx and services land on the invoice
- Inventory that counts itself — every sale updates stock
- Unlimited staff logins — no per-seat charges
Grow · repeat revenue
Follow-ups that stop falling through
Most clinic revenue is repeat revenue. Koko makes sure it repeats.
- Automated reminders bring vaccines and deworming back on time
- Lapsed pet-parent view shows who hasn't visited in 6+ months
- Refills through your clinic, not an online pharmacy
- Insights on services, revenue and returning pet parents
Koko AI
An AI that actually helps
Built into the workflow — not a chatbot bolted on the side.
Before the visit
Patient history, summarisedTime saver
Koko AI reads the pet's full record and hands you the story in 30 seconds — ongoing treatments, allergies, what's due.
During treatment
Treatment templates
Your best treatment plans, saved once and applied in a tap — adjusted to the pet in front of you.
After the tests
Lab report summaries
Plain-language summaries of every lab report, attached straight to the pet's record.
Running the clinic
Reorder assistant & business insights
Restock suggestions before you run out — and plain answers to "how did the clinic do this month?"
After the visit
The relationship doesn't end at the door
✓WhatsApp reminders pet parents actually read — vaccines, deworming, follow-ups
✓Pet Parent App with records, bookings and your clinic's branding
✓Food & medicine refills ordered from you — not from an online store
The promise
Less admin. More follow-ups. Better inventory. Stronger pet-parent relationships. More sustainable clinics.
👥Unlimited users
Your whole team on every plan — front desk, techs, every vet. No per-seat charges.
💻Works on every device
Clinic desktop, home laptop, or phone — one clinic, always in sync.
☁️Always connected
Cloud-based with automatic backups. Your data stays secure — and yours to export anytime.
⚡Fast, human support
Real people who know veterinary clinics — quick replies when you need a hand, not ticket queues.
By the numbers
Part of clinics' daily operations across India
Not a tool clinics open once a month — the system they run on, every day.
2.5L+*
pet visits facilitated on Koko
50,000+*
pet profiles managed on the platform
5L+*
WhatsApp reminders sent to pet parents
* As of July 2026, and counting.
Loved by vets across India
Clinics that run on Koko, in their words
↗ Like an extra pair of hands, every day
"Starting my clinic felt overwhelming, but Koko made it so much easier. From vaccination reminders to billing and inventory, everything just works — I genuinely feel like I have an extra helping hand every day."
Dr. Manoj
Dr. Manoj Vet Care Clinic
"At Sanjay Gandhi Animal Care Centre, with the sheer volume of animals—pets, community animals, and birds—we treat every day, managing operations is no small task. Koko has been a huge support over the past one and a half years. From billing to inventory, it helps our entire team—reception, finance, admin, and doctors—stay in sync."
GGarima, AdminSanjay Gandhi Animal Care Centre
"At AVC Multispeciality Pet Hospital, managing inventory and billing across a large team used to be a challenge. Since we started using Koko, things have become far more streamlined — reliable, easy to use, and built to support the scale of a busy hospital like ours."
HBDr. Hardeep BeniwalAVC Multispeciality Pet Hospital
"I mainly use it for billing and vaccination reminders, which have really helped improve follow-ups and pet-parent satisfaction. I've seen how thoughtfully Koko has evolved—always keeping vets like us in mind."
SKDr. Shubham KumarHealing Touch Pet Hospital
"From billing and inventory to vaccination reminders and tracking medical history—it handles everything seamlessly, while consistently making my day-to-day easier."
Dr. Jatin JakharFur Life Pet Care
Real clinics across India
From single-vet practices to multi-branch hospitals
Real clinics running on Koko every day — caring for pets, run on one connected system.
Modern clinics, welcoming spaces
Whole teams, in sync
Better care, every visit
Trusted with every pet
For veterinary diagnostic labs
Run a veterinary lab? Meet Koko Labs.
The operating system for diagnostic labs — receive orders, let Koko AI read the results, and send branded, signed reports that sync straight back to the clinic.
- ✓Species & lifestage-aware reference ranges
- ✓AI interpretation & snap-a-photo result entry
- ✓Branded reports & automatic clinic billing
Insights
For modern veterinary clinics
Meet Koko Labs - India's First Veterinary Lab Software
Introducing Koko Labs: AI-powered veterinary lab software that transforms how Indian vet labs manage orders, interpret results, and deliver reports.
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SOAP Notes for Indian Vet Clinics: What They Are, Why Paper Fails, and How to Start This Week
Learn why SOAP notes are essential for Indian veterinary clinics, how paper systems fail at scale, and get a 3-day plan to implement digital structured notes.
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FAQ
Questions clinics ask us
What is Koko?
Koko is a cloud-based veterinary practice management software (PIMS) for Indian clinics and hospitals. It connects appointments, medical records, prescriptions, GST billing, inventory, WhatsApp reminders and pet-parent communication in one system.
Is Koko cloud-based? Can I use it on any device?
Yes. Koko runs in the browser, so it works on the clinic desktop, a laptop at home, or a phone — with nothing to install and automatic updates.
How is Koko priced?
Koko is a subscription with unlimited staff users on every plan — no per-user charges and no annual maintenance fees. Book a free demo for a quote tailored to your clinic.
Does Koko send automatic WhatsApp reminders?
Yes. Koko automatically sends vaccination, deworming and follow-up reminders to pet parents on WhatsApp, and keeps clinic communication in one place.
Who owns the clinic data on Koko?
Your clinic does. Data is encrypted, backed up automatically, and you can export your records at any time.
Does Koko work for single-vet clinics?
Yes. Koko is used by solo practices and multi-branch hospitals alike — and since every plan includes unlimited users, your whole team is covered as you grow.
See how Koko fits your clinic
A 30-minute demo with your real workflow — bring your messiest day and we'll show you how it runs on Koko.